Institute of Banking Personnel Selection (IBPS) has released the IBPS Clerk CSA XVI Recruitment 2026 notification for recruitment of Customer Service Associates (CSA) in participating Public Sector Banks for vacancies of the year 2027-28.The post is officially named Customer Service Associate (CSA) and is commonly searched as IBPS Clerk Recruitment. Based on the State/UT-wise indicative vacancies given in Annexure-I, the current total comes to 11,403 vacancies, excluding vacancies marked as Not Reported.The IBPS CSA XVI Online Application 2026 started on 01 August 2026 and the last date to apply online is 28 August 2026.Eligible graduate candidates should read the complete CRP CSA-XVI notification before submitting the online application.
Post Name
Customer Service Associate
Indicative Vacancy
11,403 Posts*
Last Date
28 August 2026
IBPS Clerk CSA XVI Recruitment 2026 Latest Update
IBPS CRP CSA-XVI online registration is open until 21 August 2026.
Candidates who fulfil the eligibility conditions can submit the
IBPS Customer Service Associate online application through the official
IBPS application portal.
Vacancy Note:
The figure of 11,403 is obtained by adding the indicative
State/UT totals published in Annexure-I. Union Bank of India vacancies are
shown as NR (Not Reported), so the final vacancy position
may change.
IBPS Clerk CSA XVI Important Dates & Application Fee
Important Dates
- Notification: 01 August 2026
- Online Application Start: 01 August 2026
- Last Date to Apply: 21 August 2026
- Last Date Extend: 28 August 2026
- Last Date for Fee Payment: 28 August 2026
- Edit / Correction Window: 2 Days After Registration Closure – Date To Be Notified
- Pre-Examination Training: September 2026
- Prelims Call Letter: September 2026
- Preliminary Examination: October 2026
- Prelims Result: November 2026
- Main Exam Call Letter: November 2026
- Main Examination: December 2026
- Provisional Allotment: March 2027
- Last Date for Application Print: 05 September 2026
Application Fee
- SC / ST / PwBD: ₹175/-
- ESM / DESM: ₹175/-
- All Other Candidates: ₹850/-
- GST: Included
- Payment Mode: Online
Bank transaction charges, if applicable, are payable by the candidate.
IBPS Clerk CSA XVI Age Limit 2026
- Minimum Age: 20 Years
- Maximum Age: 28 Years
- Age Calculation Date: 01 August 2026
- Candidate must have been born not earlier than 02 August 1998 and not later than 01 August 2006, both dates inclusive.
Category-wise Age Relaxation
| Category | Age Relaxation |
|---|---|
| SC / ST | 5 Years |
| OBC Non-Creamy Layer | 3 Years |
| Persons with Benchmark Disabilities | 10 Years |
| Ex-Servicemen / Disabled Ex-Servicemen | Service period + 3 years, subject to conditions prescribed by IBPS |
| Widows / Divorced / Legally Separated Women | Up to 35 years for General/EWS, 38 years for OBC and 40 years for SC/ST |
IBPS Clerk CSA XVI Educational Qualification
| Requirement | Eligibility |
|---|---|
| Educational Qualification | Bachelor’s Degree (Graduation) in any discipline from a University recognised by the Government of India or equivalent qualification recognised by the Central Government. |
| Qualification Cut-off Date | Candidate must possess the required qualification on or before 21 August 2026. |
| Computer Literacy | Operating and working knowledge in computer systems is mandatory. Candidate should have a Certificate / Diploma / Degree in computer operations or should have studied Computer / Information Technology as a subject in School, College or Institute. |
| Local Language | Candidate must be proficient in reading, writing, speaking and understanding the specified / opted local language of the State/UT for which he or she applies. |
Important:
A candidate can apply for vacancies in
only one State / UT under CRP CSA-XVI.
IBPS Clerk CSA XVI Vacancy 2026 State Wise
| State / UT | Total Indicative Vacancy |
|---|---|
| Andaman & Nicobar | 18 |
| Andhra Pradesh | 186 |
| Arunachal Pradesh | 45 |
| Assam | 349 |
| Bihar | 491 |
| Chandigarh | 20 |
| Chhattisgarh | 265 |
| Dadra & Nagar Haveli | 18 |
| Daman & Diu | 7 |
| Delhi | 415 |
| Goa | 61 |
| Gujarat | 698 |
| Haryana | 196 |
| Himachal Pradesh | 97 |
| Jammu & Kashmir | 67 |
| Jharkhand | 182 |
| Karnataka | 1,414 |
| Kerala | 108 |
| Ladakh | 6 |
| Lakshadweep | 11 |
| Madhya Pradesh | 570 |
| Maharashtra | 1,051 |
| Manipur | 42 |
| Meghalaya | 22 |
| Mizoram | 17 |
| Nagaland | 31 |
| Odisha | 337 |
| Puducherry | 26 |
| Punjab | 481 |
| Rajasthan | 392 |
| Sikkim | 28 |
| Tamil Nadu | 675 |
| Telangana | 191 |
| Tripura | 64 |
| Uttar Pradesh | 1,731 |
| Uttarakhand | 145 |
| West Bengal | 946 |
| Total of State / UT Tables | 11,403 |
Important Vacancy Note:
The vacancies are indicative and may change.
Union Bank of India vacancies are currently shown as
NR – Not Reported in Annexure-I.
Candidates should check the official notification for complete
bank-wise, category-wise, PwBD and Ex-Servicemen vacancy distribution.
IBPS CSA XVI Participating Banks
| S. No. | Participating Public Sector Bank |
|---|---|
| 1 | Bank of Baroda |
| 2 | Bank of India |
| 3 | Bank of Maharashtra |
| 4 | Canara Bank |
| 5 | Central Bank of India |
| 6 | Indian Bank |
| 7 | Indian Overseas Bank |
| 8 | Punjab National Bank |
| 9 | Punjab & Sind Bank |
| 10 | UCO Bank |
| 11 | Union Bank of India |
IBPS Clerk CSA XVI Preliminary Exam Pattern 2026
| Test | Questions | Marks | Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 Minutes |
| Numerical Ability | 35 | 35 | 20 Minutes |
| Reasoning Ability | 35 | 35 | 20 Minutes |
| Total | 100 | 100 | 60 Minutes |
Candidates have to qualify in each test by securing the cut-off
marks decided by IBPS. The sections are separately timed.
IBPS Clerk CSA XVI Main Exam Pattern 2026
| Test | Questions | Marks | Time |
|---|---|---|---|
| General / Financial Awareness | 40 | 50 | 20 Minutes |
| General English | 40 | 40 | 35 Minutes |
| Reasoning Ability | 40 | 60 | 35 Minutes |
| Quantitative Aptitude | 40 | 50 | 35 Minutes |
| Total | 160 | 200 | 125 Minutes |
Negative Marking:
For every wrong answer in the Preliminary and Main objective examinations,
one-fourth or 0.25 of the marks assigned to that question
will be deducted. There is no penalty for an unanswered question.
IBPS CSA XVI Local Language Proficiency Test
- Candidates must be able to read, write, speak and understand the selected local language of the State/UT applied for.
- The candidate has to select one prescribed local language in the online application.
- Candidates who submit a Class 10 or higher mark sheet / certificate showing that they studied the selected local language are not required to undergo a separate language test.
- Other candidates have to qualify the Local Language Proficiency Test (LLPT).
- LLPT is qualifying in nature and is conducted after Main examination / provisional allotment but before joining the bank.
- Failure to qualify LLPT will result in disqualification from appointment.
IBPS Clerk CSA XVI Salary 2026
| Post | Basic Pay Scale |
|---|---|
| Customer Service Associate (CSA) | ₹24,050-1340/3-28,070-1650/3-33,020-2000/4-41,020-2340/7-57,400-4400/1-61,800-2680/1-64,480 |
Customer Service Associates will also receive applicable allowances
and perquisites according to the rules of the participating bank.
IBPS Clerk CSA XVI Selection Process 2026
- Online Preliminary Examination
- Online Main Examination
- Local Language Proficiency Test, wherever applicable
- Document / Eligibility Verification by allotted bank
- Provisional Allotment
- Final appointment subject to fulfilment of participating bank requirements
Final Merit:
Marks obtained in the
Online Main Examination only
will be considered for final merit listing.
Documents Required for IBPS Clerk CSA XVI Application
- Recent passport-size photograph.
- Scanned signature.
- Left thumb impression.
- Handwritten declaration in the format prescribed by IBPS.
- Class 10 / SSC / equivalent certificate.
- Graduation mark sheets and Degree Certificate.
- Valid mobile number and email ID.
- SC / ST / OBC-NCL / EWS certificate, if applicable.
- PwBD certificate, if applicable.
- Ex-Servicemen documents, if applicable.
- Other certificates prescribed in the official CRP CSA-XVI notification.
How to Apply Online for IBPS Clerk CSA XVI Recruitment 2026
- Visit the official IBPS website or open the direct CRP CSA-XVI online application link given below.
- Click on Click Here for New Registration.
- Enter basic details to generate the provisional registration number and password.
- Select the State / UT for which you want to apply carefully.
- Fill personal, educational and other required information.
- Upload photograph, signature, left thumb impression, handwritten declaration and other required documents.
- Check all entered information carefully before final submission.
- Pay the applicable application fee through online mode.
- Submit the application on or before 21 August 2026.
- Download and save the final submitted application form and e-receipt for future use.
IBPS Clerk CSA XVI Recruitment 2026 Important Instructions
- A candidate can apply for vacancies of only one State / UT.
- Read the complete official CRP CSA-XVI notification before applying.
- Graduation qualification must be fulfilled by 21 August 2026.
- Select the correct State/UT and local language carefully.
- Check name, date of birth, category and educational details before submission.
- Apply well before the registration closing time to avoid last-minute issues.
- Keep the application printout and fee receipt safely.
- Regularly check the IBPS website for PET, call letter, exam date and result updates.
Join Result Bharats
IBPS Clerk CSA XVI Recruitment 2026 Important Links
| IBPS Clerk CSA XVI Apply Online | Apply Online |
| IBPS Clerk Last Date Extend Notice | Click Here |
| Download IBPS CSA XVI Official Notification | Download PDF |
| IBPS Clerical Cadre XVI Page | Click Here |
| IBPS Official Website | Click Here |
| Join Result Bharats WhatsApp Channel | Join Now |
| Join Result Bharats Telegram | Join Now |
IBPS Clerk CSA XVI Recruitment 2026 FAQs
What is IBPS Clerk CSA XVI Recruitment 2026?
It is the Common Recruitment Process conducted by IBPS for recruitment of Customer Service Associates in participating Public Sector Banks for the 2027-28 vacancy cycle.
What is the last date to apply for IBPS CSA XVI 2026?
The last date for online registration and fee payment is 21 August 2026.
How many vacancies are there in IBPS Clerk CSA XVI 2026?
Adding the current State/UT-wise indicative totals in Annexure-I gives 11,403 vacancies. This figure may change because some bank vacancies, including Union Bank of India, are currently marked as Not Reported.
What is the age limit for IBPS Clerk CSA XVI?
Candidates must generally be between 20 and 28 years as on 01 August 2026, with upper-age relaxation for eligible categories.
What is the qualification for IBPS Customer Service Associate 2026?
Candidates need a Bachelor’s Degree in any discipline from a recognised University or equivalent qualification, along with the prescribed computer literacy and local-language requirements.
What is the IBPS CSA XVI Preliminary Exam Pattern?
The Preliminary Examination consists of 100 questions for 100 marks with a total duration of 60 minutes.
What is the IBPS CSA XVI Main Exam Pattern?
The Main Examination contains 160 questions for 200 marks with a total duration of 125 minutes.
Is there negative marking in IBPS Clerk CSA XVI?
Yes. For every wrong objective answer, 0.25 or one-fourth of the marks assigned to that question is deducted.
Is the Local Language Proficiency Test compulsory?
Candidates who have studied the opted local language in Class 10 or above can produce the relevant certificate and may be exempt. Other eligible candidates must qualify the prescribed LLPT before joining.
Which exam marks are considered for IBPS CSA XVI final merit?
Only the marks obtained in the Online Main Examination are considered for final merit listing.
Disclaimer:Result Bharats provides recruitment and examination information for
educational and informational purposes. The vacancy total of 11,403 is
calculated from the indicative State/UT totals published in the CRP CSA-XVI
notification and may change as participating banks report or revise vacancies.
Candidates must verify eligibility, vacancies, dates, fees, local-language
requirements and other conditions from the latest official IBPS notification
before submitting the application.